IMPORTANT THINGS TO KNOW

Important Things to Know

  • Stringent COVID-19 protocols are in place. Clients will be advised of the new protocols before Lesson 1 and must agree to adhere to them in order to attend class.
  • In order to ensure a minimum safe distance of 6-feet between students, only the person training the dog is allowed to attend class. Participants must be a minimum of 18 years of age.
  • All students and trainers are required to wear a face mask or shield while at our facility.
  • If you are ill, do not come to class. If the trainer is concerned that you may be ill, for the safety of our trainers and other students, you will not be allowed to participate and will be asked to leave.
  • In order to maintain proper social distancing classes are currently limited to 5 dogs.
  • All our classes are 45 minutes in length unless otherwise posted.
  • Classes are held once a week on the same day and time each week.
  • Classes are not held on statutory holidays, or on the weekend of a statutory holiday. They will resume the following week.
  • We use positive marker-based reward training methods. No punishment or aversive methods are allowed in class. Prong (pinch), choke or shock collars are not allowed on the premises.
  • NO REFUND POLICY - Once payment has been submitted for your course or seminar, there are no refunds or credits. There are no refunds or credits if you drop out class or miss any classes.
  • Due to restricted class size, you will not be able to make-up any missed lessons or switch to another class.
  • If your dog is ill on a class day, please come to the school without your dog, to watch the lesson. This will enable you to continue with the lessons at home during the week.
  • If your dog is unable to come back to class due to illness or injury, please send a vet note and a courtesy credit will be issued towards a future class(es).
  • Please do not register for a class if you have concerns about your dog’s temperament or behaviour. Instead email us at info@whoswalkingwho.ca with your concerns.
  • If the trainer determines that your dog is not comfortable in a group class, you will not be allowed to continue. The office will issue a full refund and provide other options to help you with your dog.
  • If you suspect a class may be postponed due to weather, please check the ticker tape on our website 2 hours prior to your class start time. We will normally continue the course the following week. In which case your course will finish 1 week later. In the rare case we may have to reschedule to a different day. We do not offer any refunds if you are unable to attend the make-up session or additional week.
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LESSON #1 DETAILS

We have new COVID-19 processes and protocols to help keep our clients and trainers safe. Be sure you are familiar with them before coming to Lesson One.
Please note: Students will be required to sign a COVID-19 Health & Safety Waiver before attending Lesson 1.

WHAT TO BRING:

Dogs can be on a buckle collar, head halter, harness (prefer no-pull harness). We do not allow the use of choke chains, prong (pinch) collars or shock collars in or on our facilities.

A regular 6 foot nylon or leather leash, not retractable, slip or bungee type.

We recommend that you do not feed your dog before class. Instead, put some of their food into a waist pouch together with lots of tasty treats to reward them with during training.

If you don’t have a waist pouch, wear clothing with deep pockets to hold your reward mixture.

ATTENDANCE:

In order to ensure students maintain a safe 6 foot distance from others and to reduce the risk of spreading COVID-19, only 1 person can attend with each dog. Family members and spectators are no longer allowed to attend. Participants must be a minimum of 18 years of age.

ARRIVAL:

Please arrive 15 minutes prior to your class. When you arrive, remain in your car, or toilet your dog outside while you are waiting. DO NOT come into contact with other people or dogs. Maintain a minimum of 6 feet of distance at all times.

One of our trainers will come out to bring you up to the training room, one at a time. PLEASE BRING A FACE MASK OR SHIELD as you will be required to wear it in our facility. Entrance will not be permitted without it.

We have removed all chairs to further reduce contact with surfaces. Please leave non-essential items in your car.

Also be aware that if you arrive late, you may be refused entry as once class starts, we cannot come down to get you.

IN CLASS:

The trainer will direct you to the hand sanitizer station where you will be required to sanitize your hands. They will then show you where you will be working with your dog for the entire class. The floor has been taped off. Please stay within your assigned boundary unless otherwise indicated by the trainer.

Dogs will not be permitted to physically interact with other dogs or people in our facility. Part of proper socialization involves having our dogs adapt to our life, and with current physical distancing laws, this is the current situation we live in.

Your class will be 45 minutes in length. When the class is finished, the trainer will direct you out, one at a time. Please leave the building quickly as another class will be entering shortly after yours.

RETAIL:

Please be aware that we no long accept cash. Products can only be purchased by credit card.

MISSED CLASS?

You will be emailed a copy of our e-booklet on the day your class is scheduled to start. The e-booklet contains all of the lessons for each week. Should you miss a lesson, refer to that lesson in your e-booklet and work with your dog at home during the week. Due to limited class size, you will not be able to make up the missed lesson in another class.
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