IMPORTANT THINGS TO KNOW

Important Things to Know

  • All our classes are 45 minutes in length unless otherwise posted.
  • Classes are held once a week on the same day and time each week.
  • Classes are not held on statutory holidays, or on the weekend of a statutory holiday. They will resume the following week.
  • Our classes are designed for adult learners. Students must be a minimum 16 years of age.
  • Due to our new Safety Protocols, only 1 person may accompany the dog but adult family members may alternate who comes with the dog each week.
  • We use positive marker-based reward training methods. No punishment or aversive methods are allowed in class. Prong (pinch), choke or shock collars are not allowed on the premises.
  • NO REFUND POLICY - Once payment has been submitted for your course or seminar, there are no refunds or credits. There are no refunds or credits if you drop out class or miss any classes.
  • Due to restricted class size, you will not be able to make-up any missed lessons or switch to another class.
  • If your dog is ill on a class day, please come to the school without your dog, to watch the lesson. This will enable you to continue with the lessons at home during the week.
  • If your dog is unable to come back to class due to illness or injury, please send a vet note and a courtesy credit will be issued towards a future class(es).
  • Please do not register for a class if you have concerns about your dog’s temperament or behaviour. Instead email us at info@whoswalkingwho.ca with your concerns.
  • If the trainer determines that your dog is not comfortable in a group class, you will not be allowed to continue. The office will issue a full refund and provide other options to help you and your dog.
  • If you suspect a class may be postponed due to weather, please check the ticker tape on our website 2 hours prior to your class start time. We will normally continue the course the following week. In which case your course will finish 1 week later. In the rare case we may have to reschedule to a different day. We do not offer any refunds if you are unable to attend the make-up session or additional week.
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LESSON #1 DETAILS

New Safety Protocols are in place to help keep our clients and trainers safe. Please review them before coming to Lesson #1.
Students will be required to sign a COVID-19 Health & Safety Waiver at their first lesson.
To download the COVID Safety Waiver, please Click Here.

WHAT TO BRING:

Dogs can be on a buckle collar, head halter, harness (prefer those with ring in the front). We do not allow the use of choke chains, prong (pinch) collars or shock collars in or on our facilities.

A regular 6 foot nylon or leather leash. Not those that are retractable, slip or bungee type leads.

We recommend that you do not feed your dog before class. Instead, put some of their food into a waist pouch together with lots of tasty treats to reward them with during training.

If you don’t have a waist pouch, wear clothing with deep pockets to hold your reward mixture.

ATTENDANCE:

In order to ensure students maintain a safe 6 foot distance from others and to reduce the risk of spreading COVID-19, only 1 person can attend with each dog. Adult family members are welcome to alternate who brings their dog each week. Participants must be a minimum of 18 years of age.

ARRIVAL:

Please arrive 15 minutes prior to your class and toilet your dog outside on the grassy area while you are waiting. Please practice social distancing at all times.

PLEASE BRING A FACE MASK as it is mandatory to wear one in the building. Entrance will not be permitted without it.

We have removed all chairs to further reduce contact with surfaces. Please leave non-essential items in your car.

Our new safety protocols require more time to get people into class so PLEASE ARRIVE ON TIME.

IN CLASS:

The trainer will direct you to the hand sanitizer station where you will be required to sanitize your hands. They will then show you where you will be working with your dog during class. The floor has been taped off. Please stay within your assigned boundary unless otherwise indicated by the trainer.

Dogs will not be permitted to interact with other dogs or people in our facility. This also teaches them to focus on their owner and not other distractions.

Your class will be 45 minutes in length. When the class is finished, the trainer will direct you out, one at a time. Please leave the building quickly as another class will be entering shortly after yours.

RETAIL:

Please be aware that we no long accept cash. Products can only be purchased by credit card.

MISSED CLASS?

You will be emailed a copy of our e-booklet on the day your class is scheduled to start. The e-booklet contains all of the lessons for each week. Should you miss a lesson, refer to that lesson in your e-booklet and work with your dog at home during the week. Due to limited class size, you will not be able to make up the missed lesson in another class.
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